Duygusal Emek İle İşe Bağlılık Arasındaki İlişkide Amir Desteğinin Rolü: Üniversitede Öğrenci İşleri Personeline Yönelik Bir Araştırma

Abstract

One of the increasingly momentous topics in organisation studies is emotional labor. The direction towards which emotional labor affects the job involvement of service workers has also been studied and stated that this direction might change based on the choice of labor behaviour. The concept of "supervisor support" refers to the close, intimate and understanding attitude of the superior to the subordinates. As a result of the study conducted on student affairs office employees of three state universities in the Aegean Region (n=127) a positive significant relationship among three emotional labor behaviour and job involvement was discerned and an increase in parallel with supervisory support was displayed