ALTIN GÜLOVA, Asena; PALAMUTÇUOĞLU, Bedrettin Türker; TERZİ PALAMUTÇUOĞLU, Aynur
(Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi, 2013)
One of the increasingly momentous topics in organisation studies is emotional labor. The direction towards which emotional labor affects the job involvement of service workers has also been studied and stated that this ...