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Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, C9/S1 (2008)
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A QFD and Servqual Approach to Hotel Service Design

Masoudi, Ali ; KAPUCUGİL, AYSUN (Dokuz Eylül Üniversitesi İşletme Fakültesi, 2008)

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Author
- KAPUCUGİL, AYSUN (1)
- Masoudi, Ali (1)
Subject
- Quality Function Deployment, SERVQUAL, Hotel Service Design, Hotel of Quality. (1)
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Date Issued
- 2008 (1)
Has File(s)
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